Refund Policy
Last Updated: 1/23/2026
Overview
At Cherriva, we strive to ensure customer satisfaction with our AI companion services. This refund policy outlines the conditions under which refunds may be granted for our subscription services.
Refund Eligibility
You may be eligible for a refund if you request it within 14 days of your initial subscription purchase and have not extensively used the premium features. Refund requests are evaluated on a case-by-case basis.
Subscription Cancellations
You may cancel your subscription at any time. Upon cancellation, you will retain access to premium features until the end of your current billing period. No partial refunds are provided for unused portions of the billing cycle after the initial 14-day period.
Refund Process
To request a refund, please contact our support team with your account email and order details. Refunds are processed within 5-10 business days and will be credited to your original payment method.
Exceptions
Refunds will not be granted in cases of violation of our Terms of Service, fraudulent activity, or abuse of our refund policy. We reserve the right to deny refund requests that do not meet our eligibility criteria.
Contact Us
For refund requests or questions about this policy, please contact us at general@virixlabs.com